A global cloud CRM leader Salesforce.com, Inc. signed a definitive agreement to acquire Israeli-founded field service software provider ClickSoftware.
ClickSoftware is one of the largest service management companies globally which offers management solutions for optimized field services delivery. With this buyout, Salesforce will strengthen its Field Service Lightning and introduce even better intelligence into customer service. Salesforce Field Service Lightning is built on Service Cloud and empowers companies to connect their entire service workforce on one platform. The combined capabilities of Field Service Lightning and ClickSoftware promise to enhance the future of field service.
Bill Patterson, Executive Vice President of Salesforce Service Cloud commented on the deal, “Delivering exceptional field service is an increasingly important priority for companies across industries with more than 70 percent of customer service leaders making significant investments to transform their mobile workforce. Our acquisition of ClickSoftware will not only accelerate the growth of Service Cloud, but drive further innovation with Field Service Lightning to better meet the needs of our customers. We are thrilled to welcome the ClickSoftware team to Salesforce.”
Over 15,400 customers including the industry leaders like Bosch, Deutsche Telekom, Vodafone and Ericsson already optimize service interaction with ClickSoftware by utilizing an all-inclusive suite of apps for tablets and smartphones. According to Salesforce, “The acquisition of ClickSoftware will create strategic synergies, technological unity and new innovation opportunities for Salesforce to better meet the needs of existing and new customers around the world by providing one seamless field service solution.”
The acquisition of ClickSoftware is the next big step in widening Salesforce’s portfolio after Griddable, MapAnything and Bonobo AI. Recently, the company has also acquired self-service analytics platform Tableau.
CoreValue, as a Registered Salesforce partner, helps enterprises get measurable business outcomes with platform development and implementation services. We can enable further innovations with crafted solutions and excellent customer experience.